Kaneka Belgium Extranet - CUSTOMER LOGIN
Terms of use
This client login website is a service from Kaneka Belgium NV, which consists of electronic delivery of information and providing the opportunity to order our products. By completing the client login registration process, selecting the "I agree" on-screen button, you are indicating that you hereby accept and agree to comply with the terms and conditions outlined in our terms of use.
The information available through the Client Login service is the exclusive property of Kaneka Belgium NV, and is protected by copyright, trademark and other applicable law and should be treated confidentially. Thus, information received through the Client Login service may only be utilized for your personal, non-commercial use, and you explicitly agree not to reproduce, download, retransmit, disseminate, sell, distribute, publish, broadcast or circulate such information to anyone, without the express written consent of Kaneka Belgium NV.
Passwords
When you apply through this client login application form, your data are protected by a password, known only to yourself. No person other than yourself can amend this password. Passwords are for the sole use of the person to whom they are issued. We may deny access to login if we reasonably believe that it is being used by an unauthorized person or that the user is breaching these terms and conditions.
Privacy
At Kaneka Belgium we are dedicated to protect the confidentiality and privacy of the information you entrusted to us. As part of our commitment to privacy, we only use your Personal data in order to respond to your requests/orders and to provide you with information about our products or services. This privacy notice is there to ensure that i) you have control on your Personal data and ii) you can easily consult information – in an understandable and transparent way – about how we use your Personal data. You can access this privacy notice (“External Privacy Policy”) at any moment in the section ‘Privacy’ of our website www.kaneka.be . We invite you to read it carefully and to contact us if you need more information.
Data Controller is:
Kaneka Belgium NV
Nijverheidsstraat 16
2260 Oevel-Westerlo
Tel.: +32 (0)14.25.78.00
Email: info.general@kaneka.be
Privacy Responsible is:
Mr. Philip CLAES
General Counsel
Nijverheidsstraat 16
2260 Oevel-Westerlo
Tel.: +32 (0)14.25.78.00
Email: privacy@kaneka.be
How your data is going to be processed:
The Personal data that you will provide will be in our Kaneka Belgium NV database. We will use the contact details provided by you as part of a registration process to give you access to business-related documents and information.
The purposes of processing your data:
We use your data for the following activities:
- Marketing: To keep you informed about our products, services and events we conduct marketing activities. For example, we invite you to the annual fair that we organize each year. In addition, we send out newsletters if you have requested.
- Sales and after-sales: If you choose to purchase a product or receive our services, we use the information that you provide to manage your orders. In the context of our sale activities, we offer customer care and we might ask you to provide us with your feedback by filling in satisfaction surveys to improve our products and services.
- Accounting & administration of customers and suppliers from the start of a potential relationship, over the execution and closing of the contract with our business partner.
- Legal claims: If we have an ongoing legal claim with you, we might use your personal data in order to respond to the claim and defend ourselves during a trial.
The legal basis for processing your data:
At Kaneka Belgium we use your data in a lawful way, in conformity with what is requested by the existing local and European legislations. Below you will find the legal basis for each activity that we perform with your data. This is the reason why the use we make of your Personal data is lawful.
- Marketing: We send you information about our new services, activities and offers only if you have given your consent. We send this communication via email and post mail. Remember that at any time you can unsubscribe from this service.
- Sales and after-sales activities: We use your personal data in order to perform the contract/agreement that we have with you as of the moment you sign a contract or accept our Terms & Conditions.
Also, we have a legitimate interest in using your personal data in order to provide you with customer care/assistance whenever needed.
Based on legitimate interest we may ask you to give us feedback on our products and services by filling in satisfaction surveys. This feedback is used to improve our offerings and direct our research toward the most sensitive areas as indicated by our customers in the surveys.
- Administration & legal claims: Accounting and administration of customers and suppliers as well as the management of legal claims are conducted based on legitimate interest.
The period for which your data will be stored:
We will erase your Personal data as of the moment this information is no longer necessary to fulfil the purposes for which they were collected/used and to comply with legal obligations imposing specific retention requirement.
How to exercise your rights:
You have a set of rights you can exercise in order to keep control over your Personal data at any moment. You can exercise these rights free of charge (unless your requests is excessive or unfounded) by sending an email to privacy@kaneka.be .
In order to execute your requests about these rights, we will need to make sure you are whom you claim to be, as such we invite you to send us a copy of your ID.
Your ‘privacy’ rights are the following:
Access: you can ask us whether we have data about you and, if this is the case, you can request access to your Personal data. In addition, we will provide you with information about the purpose of keeping your Personal data, if we share it with third parties, who they are and how long we will keep your information;
Restriction: you can restrict the extent/duration of the activity we do with your personal data if you think that your Personal data is not accurate, the processing is unlawful or the lawful basis that we choose overrides your privacy rights;
Rectification: if you believe that your Personal data is incorrect, incomplete or inaccurate, you have the right to have it rectified or completed;
Objection: you may object at any time to the processing of your Personal data if you believe we don’t have the right to use your data;
Erasure: you can ask us to erase your Personal data if this data is no longer needed for the fulfilment of our purpose;
Data portability: you can ask for your Personal data to be returned or transmitted to another organization;
Right to complaint: if you believe that your privacy rights have been infringed, you have the right to lodge a complaint with a supervisory authority at the below address:
Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
+32 (0)2 274 48 00
Environment: Production